Position: CCBHC Program Assistant
Department: Integrated Services
Salary range: $18.84 – $24.33
Supervisor: CCBHC Program Evaluator
Date: Revised 08/19/2020
Description: Under the direction of the CCBHC Program Evaluator, this position provides a range of clinical and administrative support services to clients and staff of the Certified Community Behavioral Health Clinic (CCBHC) project. Conducts client interviews, manages data collection and follow up, and coordinates with internal health care providers to optimize service outcomes. Promotes agency-wide focus on results, service quality, and customer satisfaction.
|65%||Data collection, analysis, tracking, reporting|
|10%||ACT Administrative Duties|
|5%||ACT Administrative Duties|
JAMHI Employee Expectations:
- Demonstrates reliable work attendance.
- Consistently arrives, ready to work, at appointed time.
- Consistently complies with break and meal schedules.
- Consistently notifies supervisor of work absences within the appropriate time frames.
- Protects client privacy when performing duties.
- Demonstrates knowledge of Client’s Rights/Responsibilities.
- Adheres to JAMHI’s Code of Ethics and Conflict of Interest.
- Comply with all JAMHI P&Ps and operational guidelines and local, state, and federal rules and regulations.
- Participates in identification of problems at JAMHI and contributes to group problem solving.
- Utilizes appropriate channels of communication for conflict resolution.
- Promotes harmonious relationships and favorable attitudes among work team.
- Gives and accepts feedback in a constructive manner.
- Wears appropriate, clean attire and maintains good personal hygiene.
- Knows location and use of emergency equipment (fire alarms, extinguishers, etc.)
- Knows Emergency procedures, including proper response protocol.
- Identifies and reports any unsafe conditions in a timely manner.
- Responds positively when learning needs are identified.
- Attends mandatory in-service programs.
JAMHI Pledge of Quality:
Commitment: In order to continuously improve in everything we do, we welcome, accept and act upon constructive feedback from any source.
Dedication: In order to fulfill our dedication to helping others, we work together and support each other – always.
Integrity: We keep the promises we make. We do not promise what we cannot do.
Accountability: We hold ourselves and each other accountable and responsible for our actions. WE do not look the other way. Measurements and time frames guide our progress.
Responsibility: We ALL accept responsibility to make a difference in meeting the needs of our co-workers, the customer and the community. We are ALL responsible for solutions to problems.
Recognition: We acknowledge each other’s successes. We find joy in what we do daily.
Respect: We treat each other in a dignified, friendly, courteous and professional manner at all times.
Communication: We respectfully Speak, Listen and Respond to ALL individuals. We do not make assumptions. We confirm the message sent is the one received.
Team Work: We have our expectations in order to help each other succeed in our daily responsibilities. This is the success of our organization, and the success of our clients.
- Conducts clinical interviews and provides supportive counseling and psychoeducation to clients and their participating social support persons to identify needs and progress on goals.
- Participates in CCBHC Quality Review committee meetings, keeping minutes and distributing as needed.
- As needed, assists CCBHC team members in follow up on Action steps between meetings.
- Obtains basic physical health indicators and vital signs from patient or medical record.
- Implements standardized measurement tools to obtain data on social determinants of health.
- Shares relevant clinical information with treatment providers to address individual needs and influence the focus of treatment.
- Enters data into SPARS Data Entry system, maintains records, and monitors timelines.
- Documents all client contacts in electronic health record within a 24-hour period.
- Maintains familiarity with and handles client information in accordance with Federal Regulations (42 CFR, Part 2) and other applicable laws pertaining to confidentiality of client and staff information.
- Maintains physical security of confidential materials and assigned Agency property.
- Performs relevant clinical and administrative tasks across multiple locations, including the ACT Team when necessary.
- Demonstrates proficiency in utilization of the Agency’s electronic medical record system.
- Participates in team meetings and program development.
- Attends Performance Improvement Meetings on a regular scheduled basis.
- Provides information and education to community members.
- Maintains high standards of professional conduct in interaction with clients, staff and other community members.
- Maintains professional competency through a program of professional development and in-service training.
- Demonstrates flexibility in adapting to changing work demands to meet client needs.
- Facilitates I-EVAL data collection.
- PHQ-9 collection at time of referral call and triage.
- Facilitate NOMS data collection at intake; 6-months; 12-months; 18-months and discharge. Engage clients to complete NOMS.
- Updating client demographic information as necessary.
- Performs other duties as assigned or requested.
- High School Diploma or equivalent.
- Two years of experience providing direct service in the field of human services or minimum one year experience providing direct services with persons experiencing severe mental illness and co-occurring disorders.
- Medical background preferred (i.e. CNA, EMT, MA, LPN).
- Ability to pass a criminal background check in accordance with the current state regulation requirements.
- Ability to provide and maintain a professional relationship with individual clients and their families, which allows for mutual respect, consistency and empathy in all interactions, and appropriate ethical and relational limits and boundaries.
- Ability to work with staff of varied backgrounds.
- Ability to communicate effectively with superiors, subordinate staff, other agencies, and the public.
- Ability to work independently and use sound judgement in problem solving.
- Ability to communicate effectively both orally and in writing.
- Strong computer skills and comfort with basic Office applications including MS Excel.
- Practice of respectful communication with clients to enhance rapport and positive outcomes.
- Ability to plan and prioritize work and meet the Agency’s performance, quality assurance and productivity standards.
- Must have valid Alaska driver’s license and be able to clear the JAMHI auto insurance screening through the independent insurance carrier and/or if driving own vehicle the minimum state liability coverage is required.
Workers Supervised: 0
Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required of the jobholder based upon the business needs and the request of management. Employee signature constitutes employee’s understanding of the requirements, essential functions, duties, work environment, and physical requirements of this position.