Under direction of the ACT Team Leader, the ACT Team Administrative Assistant is responsible for coordinating and completing a wide range of non-clinical operational processes that support the effective, efficient operation of the team and delivery of well-coordinated, high-fidelity ACT services.
Major areas of Responsibility Include but not limited to:
- Greeting persons served or the public arriving for appointments and/or making inquiries.
- Answer telephone and facilitate effective communication between team members and with persons served.
- Respond to inquiries from persons served, their allies and others in the community
- Facilitate the coordination of team members to ensure safety in a variety of community settings
- Schedule appointments when indicated
- Manage the appointment reminder system for ACT Team service recipients
- Collect client update forms.
- Arrange postage and collection of all outgoing mail by postal service
- Receive, date stamp and sort incoming mail; place in interoffice envelope for distribution.
- General data entry, faxing and copying when necessary.
- Maintenance of the ACT Team suite, and coordination of the vehicle feet
- Prepping documents to be scanned into the ECR including collating miss-ordered documents, reviewing incomplete documents, removing staples, determining document classification
- Assists by scanning, filing, and uploading documents to be attached to the client’s electronic health record.
- Assists with purging clinical records to remove expired or outdated documents in accordance with state, federal and professional regulations and standards as well as agency policy and procedures as stated per the retention & destruction policy.
- Other duties as assigned.
- Requires high school diploma or equivalent.
- One year of reception, clerical, administrative support, or general office experience.
- Previous customer service experience, preferred.
- Ability to pass a criminal background check in accordance with current state regulations.
- Excellent communications skills.
- Ability to work with our diverse population with special needs.
- Ability to work within a “fast paced & high stress” environment.
- Ability to perform multiple tasks with frequent interruptions, with attention to detail.
- Knowledge of Microsoft Office Suite programs and keyboarding skills with ability to use an electronic clinical record.
- Ability to maintain confidentiality.
- Ability to work independently and as member of a team.
- Commitment to punctuality and good attendance.
- Ability to provide and maintain professional relationships with clients and their families, which allowing for mutual respect, consistency and empathy in all interactions, and appropriate ethical and relational boundaries.
- Must have valid Alaska driver’s license and be able to clear the JAMHI auto insurance screening through the independent insurance carrier and/or if driving own vehicle the minimum state liability coverage is required.
Wage: $18.65 – 24.09
Application Instructions: To be considered for an available position with JAMHI, you must submit both your resume and your employment application. Be sure to complete all requested information on the application form. Do not write “See Resume” on the application. Incomplete applications will not be considered. You may submit your paperwork by email to HR@jamhi.org or drop it off at our clinic located at 3406 Glacier Hwy.