Frequently Asked Questions

To become a JAMHI client you need to complete an assessment with one of our Clinicians. Walk-ins only, 8am-1pm Monday-Thursday. Please see our Behavioral Health tabs under “Services” for more information.

Assessments take about three (3) hours so please plan accordingly.

No, these are a first come, first serve basis.

Yes! We strive to ensure that everyone has access to quality health care.

We require at least a 24-hour notice to cancel or reschedule your appointment.

We have an on-call response with screening and crisis intervention for mental health emergencies 24/7. Contact 907-463-3303 or Toll-free 855-463-3303.

A sliding scale allows JAMHI to lower or “slide” the fees for the care you or your family receive at JAMHI Health & Wellness. No one is turned away due to the inability to pay!

To learn more, go to our Resources tab on our website.

To request a copy of your records, call (907) 463-3303, where a receptionist will direct you to the clinical records specialist.

To request that records be sent to another person or provider, please authorize the disclosure by filling out a Release of Information, which can be found at our front desk or on our website under “Resources.” Once you have provided the ROI for us, let a receptionist know specifically which records you want JAMHI to send.

ROI stands for “Release of Information.” An ROI is a form which is filled out by a client, authorizing JAMHI to share protected health information with someone else. Clients may customize ROIs to specify who we can share information with, what types of information can be shared, the purpose for which the information can be shared, and the date on which the authorization expires.

For any further questions about ROIs, please call (907) 463-3303 and ask to speak with the JAMHI’s Privacy Officer.

If you want a close friend or family member to be active in assisting with your services at JAMHI, you should fill out a Release of Information (ROI) for that person. The ROI can be customized to authorize JAMHI to only share what you are comfortable with. Without an ROI on file, JAMHI must follow strict privacy rules as outlined in HIPAA and 42 CFR Part 2.

If you miss too many appointments, you could be referred to the Treatment Readiness Group which will work with you to get you back on track with your appointments.

JASAP stands for Juneau Alcohol Safety Action Program. It provides accountability and substance use screenings for alcohol/drug-related misdemeanor cases, which are referred from the district court.

Cognitive behavioral therapy is a psycho-social intervention that aims to improve mental health. CBT focuses on challenging and changing unhelpful cognitive distortions and behaviors, improving emotional regulation, and the development of personal coping strategies that target solving current problems.

Dialectical behavior therapy is evidence-based psychotherapy designed to help people suffering from borderline personality disorder. It has also been used to treat mood disorders or behaviors that are not helpful, such as self-harm, suicidal ideation, and substance use.

Eye Movement Desensitization and Reprocessing (EMDR) therapy is an interactive psychotherapy technique used to relieve psychological stress. It is an effective treatment for trauma and post-traumatic stress disorder (PTSD).

Moral Reconation Therapy (MRT) is a systematic treatment strategy that seeks to decrease recidivism among juvenile and adult criminal offenders by increasing moral reasoning. Its cognitive-behavioral approach combines elements from a variety of psychological traditions to progressively address ego, social, moral, and positive behavioral growth.

MRT takes the form of group and individual counseling using structured group exercises and prescribed homework assignments. The MRT workbook is structured around 16 objectively defined steps (units) focusing on seven basic treatment issues: confrontation of beliefs, attitudes, and behaviors; assessment of current relationships; reinforcement of positive behavior and habits; positive identity formation; enhancement of self-concept; decrease in hedonism and development of frustration tolerance; and development of higher stages of moral reasoning.

The program has 16 Steps, with 12 of these typically completed in 30 group sessions. Clients complete homework for each group prior to coming to a session. In the group, each client presents his or her homework, and the facilitator passes the client to the next step or has the client redo the homework based on objective criteria.

All MRT groups are open-ended, meaning that new clients can enter an ongoing group at any time. Each group session will usually have new clients as well as some finishing the program.